Return Policy


Warranty Terms:

We hope you love what you ordered. But in case you don't, we'll issue you a quick refund.

Our 30 day returns warranty starts from the date you receive our product. If you have any problem with the item please feel free to contact immediately our Customer Support Team

Warranty Compensation:

Items under the 30 days warranty should be returned to our warehouse with an RMA form provided by our Customer Support Team, we will allow a return for a refund as long the item is unused/unworn with all its labels, tags and original packaging. Once we receive the item, we will refund in full the original product price and its shipping.

Warranty Process:

1. Please contact Customer Service by email at complains@moroccancorridor.com, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.

To guarantee a fast and smooth warranty process, please indicate in your email all the details of your order, such as your order number and the product name. Then kindly follow these 3 steps:

1. Please describe the issue and provide us with pictures (under 2MB) that display the problem and show the items outer packaging. For help with this, please contact our Customer Support Team.

2. Once we have reviewed all the details above, we will arrange a return under the warranty RMA (Return Merchandise Authorization).

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.
Please ship the package according to the RMA instructions provided by our team.

4. We refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the Paypal account or credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

Return Conditions:

1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.

2. The following items cannot be returned or exchanged: gifts, discounted products, customized items.

3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

4. Items with non-returnable marks and free gifts cannot be returned.

5. We do not accept returned items that have been sent back without proper returns requests.

6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Moroccan Corridor products .
Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Costs:

Customers have to cover the shipping fees to return the items. This cost is non-refundable. Customers should provide us the return parcel tracking information. We will proceed with compensation once we receive the items.

Return Policies:

Customer must return the package as per our instructions and the shipping address indicated on the RMA document. Customers must also cover the shipping fee for returning the package, packages must be sent only after Customer Support Team have authorized the return. Packages sent back without authorization or not according to RMA instructions will not be accepted. Please contact our Customer Service for further advice.

Warranty Exceptions:

  1. Return: Items which are exempt from refunds include gifts and any discounted products.
  2. Exchanges: We apologize but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please email us at complains@moroccancorridor.com

 

For any further information, please email us at info@moroccancorridor.com