You will receive an email from firstname.lastname@example.org with detailed milestones in 24 hours from the date your order is placed.
Detailed milestones include:
- Processing delay,
- Transit delay,
- Expected arrival date to destination
Yes, you can. It includes changing the color of an item, removing an item, and changing your shipping address.
Please contact our Customer Service at email@example.com.
Please note that we can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.
Yes, you can within a time window of 48 hours. Please contact our Customer Service for assistance.
After placing your order, we may need 1 business day to send you the detailed shipping plan. This will inform you about needed processing delay to prepare your order, and transit delay.
We will inform you with a second email after shipment or if there is any delay.
Please check your mailbox spam folder. If you can't find an email fifteen days after you’ve placed the order, please contact our Customer Service.
The billing address will be automatically generated to the same as shipping address. If you want to change it, please contact our Customer Service.
Please review our return and exhange policies here.
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