We're Here to Help!

You will receive an email from sales@moroccancorridor.com with detailed milestones in 24 hours from the date your order is placed.

Detailed milestones include:
- Processing delay,
- Transit delay,
- Expected arrival date to destination

Yes, you can. It includes changing the color of an item, removing an item, and changing your shipping address.

Please contact our Customer Service at sales@moroccancorridor.com.

Please note that we can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.

Yes, you can within a time window of 48 hours. Please contact our Customer Service at sales@moroccancorridor.com for assistance.

After placing your order, we may need 1 business day to send you the detailed shipping plan. This will inform you about needed processing delay to prepare your order, and transit delay.

We will inform you with a second email after shipment or if there is any delay.

Please check your mailbox spam folder. If you can't find an email fifteen days after you’ve placed the order, please contact our Customer Service at sales@moroccancorridor.com.

The billing address will be automatically generated to the same as shipping address. If you want to change it, please contact our Customer Service at sales@moroccancorridor.com.

Please review our return and exhange policies here.

After placing your order, we may need 1 business day to send you the detailed shipping plan. This will inform you about needed processing delay to prepare your order, and required transit delay up to your country.

As an average, you will receive your order in 6-17 business days from the date that it is placed.

You will receive an email from sales@moroccancorridor.com with detailed milestones in 24 hours from the date your order is placed.

Detailed milestones include:
- Processing delay,
- Transit delay,
- Expected arrival date to destination.

Your estimated delivery date communicated to you once your order is placed includes processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping ontification email sent to you aonce your parcel is shipped. You’ll be able to follow your order as it’s been sent with trackable service. To check this, all you need to do is log into your account and check "Track" under "My Orders" to follow your parcel. If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Service at sales@moroccancorridor.com for further help.

Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card. Tracking number can be found by click "Track" under “My Orders” If you still cannot find your package, please contact our Customer Service at sales@moroccancorridor.com.

There are multiple possible reasons: 1) Wrong or incomplete address 2) Invalid phone number 3) Unable to deliver Please go to "Track" under "My Orders" to find the tracking number first and contact the shipping company for more information. You may also contact our Customer Service at sales@moroccancorridor.com for further help.

Please log into your account >> click on "My Orders" and click on the "Track" button for more details as the following example picture shows. It may take 3-5 days to see any activity once it has shipped out from our end as the next facility need time to scan parcels. Please allow some time for the courier to update the latest tracking info after reaching the next station..

Normally, our customers would not be charged any tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We will do partial shipping for your order in the following conditions: 1) Hot-sale items need additional preparation time. 2) Weight limit of customs or courier. You will receive an email notification when each parcel is being shipped.

Normally, our customers would not be charged tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. As per our policy, customers need to afford the tariffs, so please contact the local customs office to get your parcel first. If you do not, there is a high possibility that your parcel be destroyed but not returned..

There may be following reasons: 1. Consignee unavailable 2. Wrong shipping address 3. The parcel is delayed by the shipping company Please check with the shipping company with your tracking number and your ID card to arrange re-delivery. If you still cannot receive your package, please contact our Customer Service at sales@moroccancorridor.com for further help.

If there is a tracking number, it means that the parcel has been shipped out. The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center after 48 Hours. Then the shipping company will pick up parcelsand scan them, then the website will update the tracking number. It may take 2-3 days to see any activity once it has shipped out from our end. Please allow some time for the courier to update the latest tracking info after reaching next station.

We will offer a full refund, excluding shipping fee, for all returnable item: items in new conditionexcluding non- refundable item (discounted items, customized items, and gifts).

Coupon codes and points will not be refunded as monetary value.

You may check out our Return Policy first, then please contact our Customer Service about which items you want to return.

Most returns can be processed within 5 business days after we receive your package. Considering 3-5 days for delivery, we may need 10-15 days to confirm your refund.

If you have chosen the refund to your credit card, the whole process may need 7-14 business days as you card bank need to process the refund to you. Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 7-14 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.

We apologize genuinely for the inconvenience caused and thanks for your kind understanding.

Detailed items can be found in our Return Policy.

We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.

2. The following items cannot be returned or exchanged: discounted items, customized items, and gifts.

3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

4. We do not accept returned items that were sent back by you directly without checking with us first.

5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Note:

The original shipping fee and shipping guarantee are non-refundable.

For more details, please check our Return Policy here.

We’re really sorry if we’ve made a mistake with your refund!

The following may affect the amount you have been refunded:

The delivery charge, which is only refunded for cancelled orders before shipment.

Any discounts/points that were applied when you check out, which may not now be applicable.

Note: Shipping fees are non-refundable. We will refund the actual price paid for your order.

If this is the case, please contact our Customer Service and we’ll try and sort it out for you as soon as possible.

If refunds and payments are processed within the same day, the issuing bank may process the payment as a hold but does not deduct from the account. We recommend you contact your bank to verify.

You may check out our Return Policy first, then please contact our Customer Service about which items you want to return with the following information.

1) The order number

2) The item's name or SKU number or pictures

3) A description of the problems and some clear pictures

We will process your return request and offer the nearest return address for you as soon as we can.

We want to sort out any issues with wrong/defective/stained items straightaway.

As soon as you discover a wrong/defective/stained item, please contact our Customer Service with:

1) The order number

2) The item's name or SKU number or pictures

3) A description of the problems and some clear pictures

We'll get back to you as soon as we can.

The first text message may have been the bank's authorization message, you have not been charged. Please verify your bank card's remaining balance. If you notice that your first order has been double charged, please provide the following information to sales@moroccancorridor.com at sales@moroccancorridor.com and we will investigate the issue.

For card transactions, please provide us your payment amount, payment currency, date of charge, the first 6 digits and last 4 digits of your card, a screenshot of the transaction details.

For PayPal transactions, please provide us a PayPal transaction ID. You could also contact PayPal to get the transaction ID.

If you are experiencing error messages when making a payment, please be sure you have inputted the correct details by checking all the information. Contact your bank to ensure there are no problems with the card. After this, please contact our Customer Service here and submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):

1. What payment method you were trying (e.g. Pay Pal, Visa,)

2. A description of the problem and what time the problem occurred

3. If you receive an error message, please include it in your message to us and provide us a screenshot if possible

4. Order number and your email addresss

If you notice a charge on your bank statement or PayPal statement from Moroccan Corridor that you do not recognize, please contact us herewith the following details, and Moroccan Corridor Customer Service will get back to you as soon as possible.

For card transactions, please have the payment amount, payment currency, date of charge, the first 6 digits and last 4 digits of your card, a screenshot of the transaction details.

For PayPal transactions, please offer the PayPal transaction ID. You may also contact PayPal to get the transaction ID.

1. The data requested for the payment failed to coincide with those on your card. A simple spelling mistake in one of the fields can cause the operation to be refused.

2. You have not activated your security code. In a bid to protect cardholders from online fraud, some credit cards require you to enter an additional security code in order to confirm the payment. This code is provided directly by your bank.

3. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

4. Your card has expired. Check that your card is still valid.

5. Your order has been rejected by our risk center due to some factors

Your bank can provide you with all the information you may require about your card and the payment options.

If using PayPal, please contact PayPal directly if your payment has been declined.

If you think there is another problem, please contact our Customer Service here.

It may be caused by the following reasons:

1. The code has already expired.

2. The Discount conditions specofoed in the promotion are not met: order value, type of item, minimum quantity

3. Discount code already used (for one time discount codes).

You can unsubscribe by simply clicking the unsubscribe button at the bottom of each email we send and follow the instructions.

Most of the time is that you have entered the email address or password incorrectly. If you still can't log in, you could reset the password. Click "Sign in" on the top right corner of our homepage, then select "Forgot Your Password", enter your registered email address in the provided box and you may receive the reset email to create a new password with the link.

Please also check your junk mail folder if you cannot locate our email.

If you just want to reset your password, please follow the steps below:

1) Log in your account.

2) Click "Edit Password", then you can update your password.

If you forget your password, please follow the steps below:

1) Click "Sign in" on the top right corner of our homepage.

2) Select "Forgot Your Password".

3) Enter your registered email address in the provided box.

4) You may receive the reset email and you will create a new password with the link. Please also check your junk mail folder if you cannot locate our email.

We respect your privacy and keep your personal information confidential.

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

For more details, please kindly refer to : Privacy Policy.

Yes we can delete your account. Please contact our Customer Service at sales@moroccancorridor.com for help.

You will not receive any notice from our system after we delete your account. But you can have a test on Moroccan Corridor website. If the account was deleted successfully, it will show "The Email Address or Password you entered is incorrect". And there is no need to reply to our email from sales@moroccancorridor.com for confirmation.

Please don't forget to "Unsubscribe". You can unsubscribe by simply clicking the unsubscribe button at the bottom of each email we send and follow the instructions.

We can't change/update our customers' email addresses as of now.

If you don't have orders or finished everything in previous orders, you can contact sales@moroccancorridor.com to delete your account first. Then you can create a new account with new email address.

If you have unfinished order(s), please remember your order number and we suggest you can ask us to delete your email address after you receive your order(s). Then you can create a new account with new email address.

One of the most secure online system is applied to our website to protect your personal information against unauthorized use.

We also utilize secure socket layer (SSL) technology where any personal information obtained through our website is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.